Privacy Policy

Last Updated: December 2024

Data Controller

lumixia B.V. is the data controller for the personal data we process. You can contact us at privacy@lumixia.world for any questions regarding this privacy policy or your personal data.

Data Collection

The data we collect includes personal information that you provide to us directly and information we collect automatically when you use our website and services. We collect this information to provide and improve our AI solutions and services.

Information You Provide

• Contact information (name, email address, phone number)
• Company information and job title
• Messages and communications you send to us
• Information provided in forms, surveys, or consultations
• Account credentials if you create an account

Information We Collect Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We explain how we use your information to provide our services, communicate with you, and improve our offerings. The use of your data is always based on a lawful basis under GDPR.

Legal Basis for Processing

• Consent: When you provide explicit consent for specific purposes
• Contract Performance: To provide services you have requested
• Legitimate Interests: For business operations and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Purposes of Data Processing

• Providing and delivering our AI solutions and services
• Responding to your enquiries and providing customer support
• Sending you information about our services (with your consent)
• Improving our website and services
• Ensuring security and preventing fraud
• Complying with legal obligations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist us in operating our business
• To comply with legal obligations or protect our legal rights
• In connection with a business transfer or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. Contact information is typically retained for 3 years after last contact unless you request deletion. Project-related data may be retained for the duration of our business relationship plus 7 years for legal and accounting purposes.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@lumixia.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and analyse website usage. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us so we can delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: